Help desk staff would then reply to emails from within the contact center system. , but we don't handle replies in SendGrid as we want replies to go to a different system - specifically our contact center system (which is the main systems our help desk staff use). Some of these use native integrations to SendGrid, some use SMTP relaying, and others send emails programatically via the SendGrid API. Auth0, Salesforce, various bespoke systems, etc. We have a number of systems that send emails via SendGrid e.g. The company I work for does something similar that might be helpful for your scenario. Any other considerations I should keep in mind for this strategy? Is this a poor idea for some reason?.Is there anyway to have replies to the email address go to BOTH SendGrid and Google Workspaces, so I'll have it in my inbox but can also get it posted to a webhook by SendGrid? I think the answer is no, but figured I'd ask.Will this result in deliverability issues, having emails sometimes come with different signing keys/domains? I don't understand email signing particularly well.Here's a article from MailGun that talks about a similiar pattern So in my usecase, emails to the customer would come from via EITHER SendGrid or Google Workspaces. The closest question related to this I could find is Setup | G Suite + Sendgrid for transactional email, but that was a fairly different use-case. (I’m checking with Google on this.)Ĭheck out the technical details on how the Google AI team quickly and effectively summarizes conversations in Chats in Spaces in Workspaces right here.I'd like to send emails programmatically via SendGrid (from but have replies to that email come to my Google Workspaces inbox for I would then like to reply to the customer from Google Workspaces. But you might eventually, if Workspace Spaces Chats are still something that exist in six months. Sadly, this doesn’t appear to be available for Google Chat, though - which is to say regular Google Chat (that is, the newish one in your Gmail that used to be Hangouts, possibly), only Google Chat for Spaces in Workspaces, and (don’t forgot) select Premium Workspaces at that. If you use Spaces in your Workspace, and tend to have conversations in the Chats of those Spaces, Conversation Summary in Google Chat could be just the thing to keep those chatty Chats summarized. Click on the summary of the Spaces Chats and you’ll jump straight to the conversation, even if it’s already visible and the Conversation summary has only summarized a few lines of the Chats conversation. The Conversation Summary of the messages in your Workspace Spaces Chat will appear at the top of the Chats within Spaces, summarizing any unread chatter in the Chats conversation. Google put a summary in your Premium Workspace Spaces Chat conversations. Starting soon, the messages in your conversations will be summarized right in your Chats, inside Spaces in Workspaces! Selected Premium Workspaces, anyway. Conversation is the very reason Chats exist, that’s why they call it Spaces! I mean Chats!įortunately Google is bringing its expertise in communications apps to remedy this conversational crisis in your Workspace Spaces Chats. You know the drill - you log into your Workspace, click over to your Spaces, pull up the Chats, and your conversations are just too numerous and long-winded to catch up on! You can’t very well tell your Workspace Spaces conversationalists to leave off chatting in your Chats. The issue is, of course, that while Chats in Spaces are perfectly good for conversations, in larger Workspaces these Chats conversations can be difficult to keep up with unless you’re always checking your Spaces for new conversations in Chats. Having trouble keeping up with the conversations in your Chats in your Workspace Spaces? Google feels your pain, and is “ excited to introduce conversation summaries in Google Chat for messages in Spaces.” Now your conversations in Spaces Chats will be summarized right in your Premium Workspace.
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